Refund terms for digital products and subscriptions.
Clear, transparent customer information
Refund and Cancellation Policy – A2Z Files
Last Updated: 22 September 2026
A2Z Files primarily sells digital/downloadable products. Because digital products can generally be accessed or downloaded shortly after purchase, refund eligibility differs from that of physical goods.
Order Cancellation
Where a digital product has already been delivered, downloaded, accessed, or its download access has been activated, cancellation may not ordinarily be available, subject to applicable law.
Refund Eligibility
A refund may be considered where, for example:
Payment was successfully debited but the order was not generated or the purchased file was not made available after reasonable troubleshooting.
The same order was accidentally charged more than once.
A verified technical problem on our side prevents delivery of the purchased product and we are unable to provide a reasonable solution.
Purchasing an incompatible file because the wrong model, variant, or version was selected may not by itself qualify for a refund where the relevant compatibility information was clearly displayed before purchase.
How to Request a Refund
Send your request to zeoteam.io@gmail.com with your order ID, registered email address, payment/transaction reference, reason for the request, and relevant screenshots or error details where applicable.
We will review the request based on the order records, product status, download/access records where available, and applicable law.
Approved refunds will generally be returned through the original payment method. Processing time after approval may also depend on the payment provider or bank.
Contact: zeoteam.io@gmail.com
Website: a2zfiles.com
Legal Business: M/S Sahil Mobile Repair Shop
