1. Cancelling before dispatch
Request cancellation as soon as possible by email or phone with your order number. An order can normally be cancelled without charge before dispatch. Once dispatched, it may need to follow the return process.
2. Return window
For an eligible item, contact us within 7 calendar days of delivery. Do not send a product without return approval and instructions. This policy does not reduce any mandatory right available under applicable consumer law.
3. Damaged, defective or incorrect items
Report the issue within 48 hours of delivery. Provide the order number, a clear explanation, photographs of the outer packaging and product, and an unboxing video where reasonably available. After verification, we may offer replacement, repair, return or refund as appropriate.
4. Condition for ordinary returns
An approved ordinary return must be unused, uninstalled and complete, with original packaging, labels, manuals, accessories and invoice. The item should be safely packed for transit.
5. Items that may not be returnable
- Products damaged by misuse, incorrect installation, liquid, accident or unauthorised repair
- Items missing packaging, serial labels, accessories or supplied parts
- Opened consumables, hygiene-sensitive goods, personalised items or clearance items where clearly disclosed and legally permitted
- Electronic parts that were correctly supplied and are functional after installation or use, except where defective or where law requires otherwise
6. Return shipping
If we supplied a damaged, defective or incorrect product, reasonable approved return-shipping costs are borne by us. For another approved return, the customer may be responsible for return shipping. Use trackable shipping and retain the receipt.
7. Inspection and refund
Returned products are inspected after receipt. Approved refunds are initiated within 5 to 10 business days. A payment provider or bank may take additional time to credit the amount. Online payments are normally refunded to the original method. For Cash on Delivery, verified bank or UPI details may be requested securely. Shipping charges are refundable when required by law or when the order was incorrect or defective.
8. Warranty claims
A manufacturer or seller warranty, where stated on the product page or invoice, follows its written warranty conditions. A warranty claim may require inspection, serial number and proof of purchase.
9. Contact
Email zeoteam.io@gmail.com or call +91 9086805654. Include the order number and reason for cancellation, return or refund.