1. Scope and business identity
This policy explains how M/S Sahil Mobile Repair Shop, proprietor Mohd Rafiq, collects and uses personal information when you visit the store, create or use an account, place an order or contact support. Our business address is Near Government Degree College, Poonch, Jammu and Kashmir 185101, India.
2. Information we collect
- Identity and contact details such as name, email address and phone number
- Delivery details such as address, city, state, postal code and country
- Order details such as products, quantity, price, payment status and delivery status
- Account, support and communication records
- Technical information such as IP address, browser, device and security logs
3. How we use information
We use personal information to accept and fulfil orders, confirm delivery details, send order updates, provide customer support, prevent fraud and misuse, maintain accounting and legal records, improve the store and comply with applicable law.
4. Cookies and logs
The website may use essential cookies for login, cart, security and preferences. Server logs may record technical details needed for reliability, fraud prevention and investigation. Optional analytics or advertising tools should be used only when enabled and subject to their own privacy terms.
5. Payments
Cash on Delivery may be offered. If an online payment provider is enabled, payment credentials are collected and processed by that provider. We do not intentionally store complete card, bank-account, UPI PIN or wallet credentials on this website.
6. Sharing
Information may be shared only as reasonably required with couriers, payment processors, hosting and technology providers, professional advisers, fraud-prevention services or government authorities. We do not sell personal information.
7. Retention and security
Order and transaction records are retained for the period needed for fulfilment, support, accounting, tax, fraud prevention and legal obligations. Other data is removed or anonymised when no longer reasonably required. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
8. Your choices and requests
You may ask to access or correct your information, withdraw an optional consent, close an account or raise a privacy concern. A request may be limited where records must be retained for an order, dispute, tax or other legal obligation. We may verify identity before acting.
9. Children
The store is not intended for children to place orders independently. A parent or lawful guardian should supervise any purchase involving a minor.
10. Contact and grievance
Privacy and grievance contact: Mohd Rafiq, Proprietor. Email zeoteam.io@gmail.com or call +91 9086805654. We aim to acknowledge a grievance within 48 business hours and handle it within the timeframe required by applicable law.
11. Changes
We may update this policy when the store, service providers or legal requirements change. The latest version and update date will appear on this page.