1. Store operator
This website and physical-product store are operated by M/S Sahil Mobile Repair Shop, proprietor Mohd Rafiq, Near Government Degree College, Poonch, Jammu and Kashmir 185101, India. GSTIN: 01CBKPR3596K2Z5.
2. Acceptance and eligibility
By browsing the store or placing an order, you agree to these terms and the Privacy, Shipping and Cancellation and Refund policies. You confirm that the details submitted are accurate and that you are legally able to place the order. A parent or lawful guardian must act for a minor.
3. Product information
We take reasonable care to display accurate names, descriptions, prices and availability. Images are illustrative and colour or packaging may differ slightly. Compatibility and measurements should be checked before ordering. Obvious typographical or pricing errors may be corrected before acceptance.
4. Prices and taxes
Prices are shown in Indian Rupees unless stated otherwise. The checkout shows product and standard shipping charges before submission. Applicable tax treatment and invoice details are handled according to law.
5. Order receipt and acceptance
An on-screen order reference confirms receipt of the request, not final acceptance. Acceptance occurs after stock, address and contact details are verified. We may contact you for confirmation. We may cancel and notify you if stock is unavailable, delivery is not possible, information appears fraudulent or a material pricing error occurred.
6. Payment
Available methods are displayed at checkout. Cash on Delivery orders may require phone confirmation. Any enabled online payment is subject to successful authorisation by the payment provider. Never share a PIN, OTP or card password with our staff.
7. Shipping and delivery
Dispatch and delivery estimates are provided in the Shipping Policy and are not guaranteed. Customers must provide a complete serviceable address and reachable phone number. Risk, title and consumer rights are governed by applicable law.
8. Cancellation, returns and refunds
Eligibility, notice periods, evidence, return condition and refund timing are stated in the Cancellation and Refund Policy. Nothing in these terms removes a consumer right that cannot lawfully be excluded.
9. Warranty and use
Any manufacturer warranty is subject to its own terms. Damage caused by misuse, incorrect installation, accidental damage, unauthorised repair or normal wear may not be covered. Products must not be used for unlawful purposes.
10. Accounts and website conduct
You are responsible for account security and activity conducted through your account. Attempts to disrupt the website, access restricted systems, submit false orders, misuse offers or infringe intellectual property are prohibited.
11. Liability
We remain responsible where liability cannot be excluded by law. Otherwise, to the extent permitted by law, liability relating to an order is limited to the amount paid for the affected product. We are not responsible for indirect loss caused by events outside reasonable control.
12. Governing law and disputes
These terms are governed by the laws of India. The parties should first attempt to resolve a concern through customer support. Subject to applicable consumer law, disputes are handled by the competent courts and consumer forums having jurisdiction in Poonch, Jammu and Kashmir.
13. Grievance contact
Contact Mohd Rafiq, Proprietor, at zeoteam.io@gmail.com or +91 9086805654. Include your name, order number and a clear description of the issue.