1. Delivery area
We currently accept physical-product orders for serviceable addresses in India. Delivery to a particular PIN code depends on courier availability, product restrictions and the accuracy of the address.
2. Order processing
In-stock orders are normally checked and prepared within 1 to 3 business days after order confirmation. Sundays, public holidays, stock verification and customer-confirmation delays are not counted as processing days.
3. Estimated delivery
Most dispatched orders are expected within 3 to 10 business days. Remote locations, weather, transport disruption, public holidays or security restrictions may require more time. An estimate is not a guaranteed delivery date.
4. Shipping charges
The standard shipping fee or any free-shipping threshold configured by the store is shown in the cart and checkout before the order is submitted. We will contact you before dispatch if an exceptional remote-area charge is necessary.
5. Tracking
Tracking information is shared when provided by the courier. Tracking events are controlled by the courier and may not update immediately after dispatch.
6. Address and delivery attempts
The customer must provide a complete address, correct PIN code and reachable phone number. Contact support immediately if a correction is needed. We cannot guarantee an address change after dispatch. Additional shipping charges may apply to an order returned because of an incorrect address, refusal or repeated failed delivery attempts.
7. Inspection at delivery
Check the parcel condition at delivery. If the parcel appears seriously damaged or tampered with, you may refuse it where the courier permits and contact us. Report a missing, damaged, defective or incorrect item within 48 hours with the order number, clear photographs of the parcel and product, and an unboxing video where reasonably available.
8. Support
For delivery assistance, email zeoteam.io@gmail.com or call +91 9086805654.